28 Wildly Entitled Customers Who Should Be Banned For Life

12.

“Around 10 p.m. tonight, a woman came in asking our rates, saying she wanted to check online to see if it was cheaper that way. Cool! I let her know what rooms we had available + their rate and that we were completely sold out of our studio-style suites. She proceeded to hold her phone up to me, showing me a third-party website where she was able to book a studio. Sigh. I explained that, yeah, it would let her book it because it’s a third-party site, but we did NOT have an available room of that type to put her in. I showed her the list of room types we had available and let her know she’d need to pick one of those because I have no way to edit third-party reservations. She said okay and sat down in the lobby. She came back two minutes later saying she’d booked it now, and OF COURSE, she’d booked a studio.”

“Now, I was at the very end of my shift, so my patience was worn very thin already. I audibly sighed at this lady and said, ‘You booked a studio. As I said before, we do not have any of these room types available, and because it’s a third-party reservation, your only real option is to cancel this and book one of our available rooms or to call [third party] and see if they can change the room type.’

I don’t know if she thought I was bluffing or what, but she was somehow SHOCKED at this info and started running through the usual, ‘Well, you guys have done it for me before’ spiel. She said she didn’t want it to be canceled because she wouldn’t get her money back for days. Interesting. Almost like someone gave you clear instructions on what NOT to do.

She eventually asked for a manager, and, it being after 10 p.m., of course, there wasn’t one onsite. She then asked if we could call one, and I told her, ‘With it being a third party, even they wouldn’t be able to edit it. And honestly, ma’am, I’m not going to call and wake her up over this when I literally told you not to book that room type. You’re going to have to contact the third party or just cancel this and book the correct room.’

She eventually plopped herself down back in a chair and called the third party, but apparently, there wasn’t much they could do either. She stormed out while on the phone with them, and a few minutes later, I got a call from the third party asking if we would waive the cancellation fee if they went ahead and canceled. I explained the entire situation to them and said no, I would not remove the fee because I blatantly told her what would happen if she did it the way she did, and she ignored me, thinking she would somehow get her way.

I left a very detailed explanation in my end-of-shift email just to make sure the night audit knew the situation and to cover my ass if I got a complaint for being rude, lmao. By the time I left, I saw her walking back up the sidewalk toward the hotel, so good luck to the night audit guy who might have to deal with this moron.😂”

—u/Plantcalendar